Checking or savings account · Complaint received July 24, 2026
Complaint details
Company
CITIBANK, N.A.
Product
Checking or savings account
Sub-product
Checking account
Issue
Closing an account
Sub-issue
Can't close your account
State
TX
ZIP code
77057
Submitted via
Web
Company response
Closed with explanation
Timely response
Yes
Received
July 24, 2026
CFPB complaint ID
24567907
Company public response
Company has responded to the consumer and the CFPB and chooses not to provide a public response
What this record means
This page reproduces selected fields from a consumer submission published by the Consumer Financial Protection Bureau. A complaint is an allegation or report, not a court judgment or proof of wrongdoing. Review the official source and seek qualified advice for a specific dispute.